All transportation requests must be made by 11:00 am on the business day before the scheduled appointment. Please refer to the Holiday Schedule for deadlines around observed holidays. Exceptions to this rule will be handled on a case-by-case basis at the Director's discretion.
Please provide the following information to the staff member:
- Name (First & Last)
- Phone Number
- Date of travel
- Appointment times and Pickup Times
- Name and Exact address of origin and destination
- Notice of personal care attendant or companion
- If you will need additional assistance
WILL-CALLS: Passengers must call by 4:45 p.m. to request a will-call pickup. If pickup will be needed after 5:00 p.m., passengers must notify the office before 5:00 p.m. so staff can schedule the trip and inform the driver. Limited vehicles operate after 5:00 p.m., passengers are encouraged to call as early as possible.
IMPORTANT: PATS is a shared-ride public transportation service. To help us schedule trips efficiently, please provide the time you need to arrive at your destination rather than your preferred pickup time. If you do not have a specific arrival time, you may request a pickup time. Because we serve the entire county and coordinate multiple riders, pickup times may vary, but we make every effort to arrive as close to the requested time as possible.
MEDICAID TRANSPORTATION REQUESTS
For Medicaid Transportation Request please call Social Services at 336-599-8361 ext. 3.
